Privacy policy
Last updated: October 22, 2026. Short version: we collect what we need to ship your order, nothing else. No advertising cookies, no tracking pixels, no data sold or shared for advertising.
Who is responsible
Enzo Laurenceau--Lhérisson, sole trader trading as Venkai, Rue Théodore Vander Elst 142, 1170 Watermael-Boitsfort, Belgium, contact@venkai.fr. Because we are based in Belgium, the EU General Data Protection Regulation (GDPR) applies to how we handle your data, wherever you live.
What we collect, why, and on what legal basis
| Data | Why | Legal basis (GDPR art. 6) | How long |
|---|---|---|---|
| Name, email, shipping address, items ordered | Deliver the order, handle returns and questions | Contract | As long as Belgian accounting law requires (currently up to 10 years for invoices), then deleted |
| Payment status and amount (from Stripe) | Know the order is paid, refund it | Contract and legal obligation | Same |
| Emails you send us | Answer you | Legitimate interest in answering | 2 years after the last exchange |
| Page views: page, referring site, campaign tag, device type (mobile or desktop), and a daily code made by hashing your IP address and browser with a secret. The code changes every day and your IP address is not stored. | Count visits and see which posts bring them | Legitimate interest in measuring our own site | 13 months |
We do not use cookies for tracking. The site does not load any third-party analytics, advertising pixel, chat widget or session recording.
Who receives it
- Stripe (payment). Your card details go straight to Stripe and never reach us.
- Our supplier and the carrier (name and address only, to ship).
- Cloudflare (hosting and database).
Some of them are in the United States. Transfers rely on the EU-US Data Privacy Framework where the company is certified, or on the European Commission's standard contractual clauses.
We never sell your data and never share it for targeted advertising.
Your rights
You have the right of access, rectification, erasure, portability, objection and restriction: you can ask to see, correct, delete or download your data, object to its use, or restrict it, by emailing contact@venkai.fr. We answer within one month. We may keep what accounting law requires us to keep. You can complain to the Belgian Data Protection Authority (dataprotectionauthority.be).
US residents: the rights given by your state's privacy law are honored the same way, through the same email. We do not sell or share personal information as those laws define it, so there is nothing to opt out of.
Children
The store is not meant for children under 13 and we do not knowingly collect their data.
Emails from us
We only send emails about your order. If we ever start a newsletter, it will be opt-in only, with our postal address and a one-click unsubscribe in every message.