Shipping

Last updated: October 22, 2026.

Where we ship

United States only. Shipping is tracked and costs $10.99 per order. It is free when your order includes a towel and the door mat. The shipping cost is shown at checkout before you pay.

Where it ships from

Every item ships directly from our supplier, not from Belgium. The towel and the door mat ship in separate packages and can arrive on different days.

How long it takes

The shipping time is stated on the product page before you order. That is the time within which we commit to ship your order. Tracked delivery then usually adds a few days, which we show next to it.

If no shipping time is stated where you ordered, we ship within 30 days of receiving your order.

If we are late

If we learn that we cannot ship by the stated time, we email you before that time passes. The email gives you the new shipping date and two choices:

• accept the new date, or
• cancel the order and receive a full refund.

If you do not answer and the delay is 30 days or less, we treat it as accepting the new date. Beyond that, we cancel and refund you unless you tell us you still want to wait. You can cancel a delayed order at any time before it ships.

Refunds for cancelled orders

We refund to the card you paid with, within 7 business days of the cancellation. Your bank may take a few more days to show it.

Tracking

We email the tracking number as soon as the supplier hands the package to the carrier. If tracking has not moved for 10 days, write to us and we chase it or reship.

Lost or damaged in transit

If tracking shows delivered but you do not have the package, tell us within 14 days: we check with the carrier, then reship or refund. If it arrives damaged, send a photo and we replace or refund it. You pay nothing for either.

Customs and duties

Orders ship to you with no extra customs charges to pay at delivery. If a carrier ever asks you for a duty payment on our order, do not pay it: contact us and we handle it.